You bring the team a good idea. People nod. Someone says, "Sounds good." Nobody asks a question. Before deciding what that quiet means, there is one sentence worth saying out loud.

You offer a teammate a hand and get a sharp answer back. It is easy to take personally. But pressure can change how the brain hears a kind sentence, and the answer may have less to do with the helper than it seems. So what is the snap really about?

You asked the question. The room went quiet. You know that feeling of every second stretching, the itch to just answer it yourself. What a leader does in the next few seconds decides whether the room ever tries to speak again, and most leaders get it backwards.