You said it in front of everyone. "I have not been listening. That changes now." By Friday the room is just as quiet. A team goes by what it sees, and there are three moments worth getting ready for.

You open the survey results expecting a few notes. Instead you find out how your team really sees you. What a leader does in the next twenty-four hours can decide whether the next hard truth comes early, or goes around them again.

You bring a concern, with details. You are asked if you are sure. You bring numbers. Everyone is busy. By the fourth time, you bring nothing. Nobody was punished, so what made the silence?